MySkinDoctor Acne
Patient Pathway

Download MySkinDoctor today

What is the MySkinDoctor acne pathway?

MySkinDoctor is a mobile application (App) which enables you to have your isotretinoin follow up reviews remotely.

The App allows you to have your monthly follow up reviews remotely through a telephone consultation with the dermatology nurse specialist.

What are the benefits of this service?

The App creates a space to upload the required images of your skin and negative pregnancy test for the nurse to assess during your telephone review, for a further prescription of isotretinoin.

Using MySkinDoctor's remote pathway will save you a regular trip to the clinic for your follow up reviews. If you need to be seen in clinic, you will be booked an appointment directly with a specialist. This innovative process saves time, resources and is good for the environment.

Getting started

Following your initial face to face appointment, you will be booked a remote follow up review for either 1 or 2 months' time. You will also be provided with a link to download the MySkinDoctor App, and sent some pregnancy tests in the post to your registered home address.

How to download MySkinDoctor

You can download the App simply by clicking on the link sent to you in the invitation SMS or by visiting the App Store or Google Play Store by clicking the links below.

Once you have successfully downloaded the App, you will be required to enter the unique PIN code which was provided to you in the text message sent to you mobile phone.

How do I send a case?

All images of skin and negative pregnancy tests, along with the packaging and serial number, must be submitted no sooner than the day before your review.

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Step 1

Confirm patient pathway:

Select "NHS Consultation" and enter unique 4 digit PIN code received in invitation SMS.

Step 2

Register your account:

Enter your email address and create a password.

Step 3

Complete set-up wizard:

Verify email address and login
Confirm / enter mobile number, name, date of birth, address etc.

Enter contact and privacy preferences (you will be required to read and agree these before continuing).

Step 4

Create new Skin Problem:

Click "+" to create a new case.

Step 5

Add images

Add multiple images of skin, and negative pregnancy test, along with the packaging displaying the serial number: Take as many photographs of your skin condition (2 minimum).

Please ensure all images are uploaded under the 'photos' section, and are uploaded all together.

Once completed, click "Next".

Step 6

Fill in details of your

condition:

Please fill in as much detail as you can for the nurse to assess, this includes any side effects you may be experiencing.

Step 7

Add medical history:

Add any relevant medical history to your case.

Step 8

Submit your case:

Click "Next" and this will confirm that your case has been submitted.

What happens if I miss my review?

You will be marked as Did Not Attend (DNA) and will be sent a letter to contact us within 14 days. You will need to contact our administration team within this timeframe to rebook the next available review.

To rebook your review and avoid being discharged, please call our administration team on 01903 896625 to speak with a member of the team Mon-Fri (9am - 5pm).

What happens if I contact after 14 days?

If we do not receive a response from you within 14 days, you will be discharged to your GP and you will need to contact your GP for a new referral to our service.

What happens if I cannot access the App to upload my images?

You will need to contact our administration team on 01903 896625 before your review is to take place for assistance uploading your images.

What happens if I forget to upload a pregnancy test photograph?

Strict monitoring of patients is required to allow for further prescribing of Isotretinoin. All female patients of child bearing age are required to take a pregnancy test no more than 3 days before their review. Images of a negative pregnancy test along with the packaging and serial number must be uploaded the day before your review for it to proceed.

If you do not upload a negative pregnancy test the day before your review, your review will not proceed and you will be marked as DNA.

I can no longer attend my review and need to re-arrange

If you must reschedule, an appointment during the same week cannot be guaranteed and the next available appointment will be booked. Rebooking your appointment is likely to require submission of new images including a new pregnancy test result prior to your new appointment date.

Please contact our administration team on 01903 896625 who can re-arrange your review.

I have missed my last 3 follow-up reviews. What do I do?

After you have missed 3 consecutive appointments, you will automatically be discharged back to your GP and will require a new referral.

I have missed my review and have run out of medication. What happens?

If you have missed your review and subsequently run out of medication, you can call our administration team to check if there have been any cancellations for an earlier review.

Please note: Isotretinoin will stay in your system for up to 2-3 weeks, so this will not affect your treatment.

I have run out of pregnancy tests

You will be provided with pregnancy tests throughout the course of your treatment. If you have run out of pregnancy tests, please advise the nurse of this during your consultation or contact our administration team on 01903 896625 who will be able to send more in the post.

I haven't had my blood tests done

Patients are required to have regular blood tests throughout the treatment course. If you have been requested to have a blood test, you will need to book this as soon as you have received the form, prior to your next review. Without the requested blood results, your prescription may be delayed.

I haven't received a blood test form in the post

Please contact our administration team on 01903 896625. One of our team will be able to resend this for you.

I haven't been able to collect my prescription

You will be required to collect this from your nominated pharmacy within 7 days of your review. If you miss this window, you will need to contact the administration team on 01903 896625 to rebook the next available review to re-issue a prescription.

I don't have access to the App to submit images

You will be sent a reminder text and a reminder via the App the day prior to your review, which will grant you access to submit images to the MySkinDoctor App ahead of your review. If you forget to upload images and need further access, please contact us on 01903 896625 before the day of your review, so we can grant access.

Any requests to upload further images the day of your review will not be accepted, and you will be marked as DNA.

Can I use any brand of pregnancy test?

You will be provided with our preferred pregnancy tests throughout the treatment course, which we recommend using.

If you have run out of pregnancy tests and you are due to have your review, you may purchase a pregnancy test to submit ahead of your review.

Please note: You must include images of all the packaging an the pregnancy test instructions for the nurse to verify.

I have missed a call from the nurse. Will I be called again?

The nurse will attempt to call you once at the time of your review, if all required images have been uploaded in time. If there is no reply, the nurse will attempt to call once more.

If you miss 2 calls from the nurse, the nurse will not call again and you will be marked as DNA.

Please ensure you are available to take the call at your appointment time.

Can I email my images?

No - we cannot accept any images submitted via email, and they will not be processed.

If you are having trouble using the MySkinDoctor App to submit images, please contact our administration team on 01903 896625 for assistance.

I haven't received a call from the nurse

If you haven't received a call from the nurse at your allotted appointment time, please allow 10-15 minutes for the nurse to attempt to call you.

If you still have not received a call from the nurse, please contact our administration team on 01903 896625.

Please note: If you have not uploaded all of your required images the day before your review, the nurse will not call.