MySkinDoctor Acne
Patient Pathway

You will need to contact our administration team on 01903 896625 before your review is to take place for assistance uploading your images. 

Strict monitoring of patients is required to allow for further prescribing of Isotretinoin. All female patients of child bearing age are required to take a pregnancy test no more than 3 days before their review. Images of a negative pregnancy test along with the packaging and serial number must be uploaded the day before your review for it to proceed.

If you do not upload a negative pregnancy test the day before your review, your review will not proceed and you will be marked as DNA.

If you must reschedule, an appointment during the same week cannot be guaranteed and the next available appointment will be booked. Rebooking your appointment is likely to require submission of new images including a new pregnancy test result prior to your new appointment date.

Please contact our administration team on 01903 896625 who can re-arrange your review. 

After you have missed 3 consecutive appointments, you will automatically be discharged back to your GP and will require a new referral.

If you have missed your review and subsequently run out of medication, you can call our administration team to check if there have been any cancellations for an earlier review. 

Please note: Isotretinoin will stay in your system for up to 2-3 weeks, so this will not affect your treatment.

You will be provided with pregnancy tests throughout the course of your treatment. If you have run out of pregnancy tests, please advise the nurse of this during your consultation or contact our administration team on 01903 896625 who will be able to send more in the post.

Patients are required to have regular blood tests throughout the treatment course. If you have been requested to have a blood test, you will need to book this as soon as you have received the form, prior to your next review. Without the requested blood results, your prescription may be delayed.

Please contact our administration team on 01903 896625. One of our team will be able to resend this for you.

You will be required to collect this from your nominated pharmacy within 7 days of your review. If you miss this window, you will need to contact the administration team on 01903 896625 to rebook the next available review to re-issue a prescription.

You will be sent a reminder text and a reminder via the App the day prior to your review, which will grant you access to submit images to the MySkinDoctor App ahead of your review. If you forget to upload images and need further access, please contact us on 01903 896625 before the day of your review, so we can grant access.

Any requests to upload further images the day of your review will not be accepted, and you will be marked as DNA.

You will be provided with our preferred pregnancy tests throughout the treatment course, which we recommend using. 

If you have run out of pregnancy tests and you are due to have your review, you may purchase a pregnancy test to submit ahead of your review. 

Please note: You must include images of all the packaging an the pregnancy test instructions for the nurse to verify.

The nurse will attempt to call you once at the time of your review, if all required images have been uploaded in time. If there is no reply, the nurse will attempt to call once more.

If you miss 2 calls from the nurse, the nurse will not call again and you will be marked as DNA.

Please ensure you are available to take the call at your appointment time.

No - we cannot accept any images submitted via email, and they will not be processed.

If you are having trouble using the MySkinDoctor App to submit images, please contact our administration team on 01903 896625 for assistance.

If you haven't received a call from the nurse at your allotted appointment time, please allow 10-15 minutes for the nurse to attempt to call you.

If you still have not received a call from the nurse, please contact our administration team on 01903 896625. 

Please note: If you have not uploaded all of your required images the day before your review, the nurse will not call.