Frequently Asked Questions

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Patient FAQs

What is MySkinDoctor?

What are the benefits of this service?

How do I get a MySkinDoctor assessment?

Your GP will assess your skin problem and ensure you are suitable for this service – if you are suitable, your GP will refer you to our service. Once your referral has been received, an SMS message will be sent containing a link to download the MySkinDoctor app along with a guide on how to use it. After you have downloaded the app, you will need to register an account using an email address you have regular access to, and a secure password.

Alternatively, you can use our self-pay service to receive a consultant review of your skin condition for £105. All you need to do is download MySkinDoctor from your store, register an account and follow the set-up process.

What happens after I submit my skin case?

A consultant dermatologist will carefully review your photographs and assess whether you need to be seen in clinic. They will be able to decide on the best course of action in the same way as if you had been seen face to face in clinic. For many patients, the consultant dermatologist will be able to diagnose your problem, provide reassurance and discharge you back to your GP with a plan for looking after your condition. Sometimes, the consultant dermatologist may decide that you do need to be seen in person or that you need a biopsy (a small piece of skin is taken and sent to a laboratory for diagnosis). If this is the case, you will be contacted within 3 working days of submitting your case with an appointment date, time and location.

MySkinDoctor isn’t working, what do I do?

What do I need to be able to use the app?

Patient guidance

General Data Protection Regulations (GDPR), confidentiality & patient privacy

All information held by the service is kept in accordance with the General Data Protection Regulations (GDPR), Data Protection Act, the NHS Constitution and the NHS Care Records Guarantee. All patient data is stored securely and used in line with our privacy and fair processing notice. If you are a patient and you have any concerns regarding the use of data within the service then please contact us on 01903 896 625 (for NHS patients). Our privacy policy also provides advice for patients on how to make a complaint, how to request a copy of your data and how we share your data.

Patient Privacy and Fair Processing Notice

Complaints policy

How long will it take for me to be contacted after I have submitted an image?

What happens if the photographs I upload are of inadequate quality?

How long will it take for me to be sent an appointment if I need one?

What happens if I forget to download the app or submit my photographs?

I have changed my mind, and would like to be seen in person instead of using MySkinDoctor. What do I do?

What do I do if I have had no response from the dermatologist within 3-working days?

Self-Pay Patient Prescriptions

If you use MySkinDoctor privately, you may require a prescription from the Consultant Dermatologist reviewing your case. If a prescription is required, prescriptions will be emailed to your registered email address via an e-prescription service, SignatureRx. Please note that these prescriptions are not subsidised by the NHS and therefore the price of private medicine varies depending on the type of medicine that you have been prescribed. Please view the patient guide which will also be linked to you in the email containing your prescription: https://www.signaturerx.co.uk/patient-guide/

The price of dispensing each private prescription will be shared with you during your visit to the pharmacy, you may wish to check the price before you have your prescription dispensed. Simply ask the pharmacy team you visit, and they will be happy to assist.

MySkinDoctor provides a diagnosis and initial treatment only. We are unfortunately therefore unable to offer repeat prescriptions through this service. If a prescription is offered, this can usually be continued with either your local dermatologist or GP by providing them with a copy of this letter.

Self-Pay Patient Acne Information

MySkinDoctor App Licenses

Dermatologist FAQs

What is MySkinDoctor?

What are the benefits of this service?

Your patients may be able to find out the cause of their skin condition sooner than if they were to wait for a standard clinic appointment. Once they have submitted pictures of their skin problem using the app, the patients condition may be able to be diagnosed remotely, rather than the patient having to attend a physical clinic appointment. The service is fully integrated to existing clinical service for care and also allows for face to face video consultations if required to clarify any details. MySkinDoctor client dermatologists have found that in practice the app significantly improves their efficiency and allows for reduced costs, ability to see increased numbers of patients due to increased speed of diagnosis and reduction in waiting lists.

How many patients are directly listed for surgery or discharged back to their GP?

How many patients do not attend clinic following their MySkinDoctor consultation?

How do you ensure the best quality images are received for assessment?

MySkinDoctor has been developed to include multiple features to ensure the patient is able to send the highest quality images they are able to. Firstly, two images are required to be submitted including a close-up and overview image. The patient is provided with guidance on how to take the best quality images. Secondly, we are able to request the patient submits additional image if the originals are not clear enough, or the consultant feels they require a different angle.