Help - Patient Guidance
Help – Patient Guidance
NHS or Self-Pay?
If you are choosing to use this app privately, please select Self-Pay.
NHS - Where do I find the 4-digit PIN required to access MySkinDoctor?
Registering an account
Once you have registered an account using your email address, you will be sent a verification link. You will not be able to login to MySkinDoctor without first verifying the email address you have registered with belongs to you. Please allow a few minutes for this email to arrive in your inbox, but if after a few minutes it has not arrived please check your junk email.
Creating a new case - My Skin Problems
To create a case, press the green + button on the My Skin Problems screen. This will then take you to the Add Skin Problem screen where you will be asked to add a close up photograph taken from 10cm (4 inches) away from your condition, and a distance photograph, taken from 30cm (12 inches) away from your condition.
Adding a new skin problem
After you have finished adding photographs, you will be asked to describe your skin problem. This will help our Consultants to more accurately diagnose your condition.
Useful information to provide here includes:
- How long you have had your skin problem
- Any treatments you have tried
- How your condition affects you
Once you have added this information, you will be able to review the photographs and description you have added to make sure the photographs are good quality, and the description is accurate. Once you have ensured this, please press next.
You will now have an opportunity to tell our Consultant about any health problems, medication, and past history of skin disease or allergies you may have. Any additional information you can provide here may help in our Consultants diagnosis of your condition. Once this is complete, please press Finish and Submit Notes.
My case is submitted, now what?
How can I make another new case?
Alternatively if you do not wish to revisit your GP for a new referral, you can progress through our Self-Pay service.